Language Quality Review Project Manager
1 month ago
On Application

The Role

The Language Project Manager will be responsible for the successful completion of a project from beginning to end and have overall responsibility for the quality of the program. They will be involved in training, monitoring and supporting a virtual team of lead linguists, defining processes, running language quality initiatives and interfacing with the client POCs.

Main Duties & Responsibilities

Ensure the client receives superior standards of program management and customer service at all times
Deliver all projects and tasks on time and within budget in accordance with client requirements
Monitor on-time deliveries and ensure successful completion of linguists’ tasks
Budget monitoring – monitor time allocation, time spent, logged time etc.
Provide training to the linguists (on tools, processes, responsibilities etc.)
Manage the linguist community, monitor their performance, supervise them, identify where correction is needed and follow up accordingly
Provide support, advice, guidance to the linguists in their daily tasks
Ensure consistency across the program, suggest and share best practices
Initiate process improvements, develop the program further
Provide support and partnership to the program counterpart on the client’s side
Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates etc.
Status reporting customized to the client’s needs
Provision of business intelligence, quality & productivity metrics customized to the client’s needs
Run project kick-offs and post-project analysis initiatives
Host conference calls between translators and reviewers
Work with the client, reviewers and translators on quality improvement initiatives
Central handling of queries and support requests
The candidate must have/be:

Degree or Masters in Translation, Business or relevant field
A minimum of 5 years project management experience working in Localization/language quality
Experience managing a team of onsite and/or offsite linguists
Excellent communication and interpersonal skills
Solution orientated problem solver with excellent planning and organizational skills
Excellent attention to detail and customer service skills
Ability to work under pressure in a deadline driven environment
Excellent financial awareness, enthusiastic and hard working
Fluent English

Ideally, the candidate will have/be:

A minimum of 1 other language
Knowledge of standard CAT packages (Trados, SDLX, Catalyst etc)
Knowledge of GMS systems
Experience with basic data analysis (formulas, macros, etc.)

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